Terms & Conditions

1. Authority

By using the Services, you state that:

  • You can form a binding contract with Pro Clean Tauranga.
  • You will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
  • You understand that Pro Clean Tauranga is protected by relevant trademark and copyright laws.

2. Services

A. Our Services Generally

Pro Clean Tauranga agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.

B. Cleaning Supplies and Equipment

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your property, with a few exceptions. We do not generally provide speciality products unless specifically requested and agreed upon.

Pro Clean Tauranga requires that you have running water, carpark & electricity to properly perform our Services.

C. Great Clean Guarantee

"We get it right or we make it right."

If you're not satisfied with your original clean ("Original Clean"), you can request a free reclean ("Free Reclean") either by email or by phone as long as the Original Clean was completed within the past 48 hours of the Reclean Request and the Free Reclean is scheduled and completed within 72 hours.

D. Safety

We strive to foster a safe environment for everyone. Our cleaning staff are employed, background checked, insured & bonded, and professionally trained. We reserve the right to remove our employees from your home should the environment be/become unsafe.

3. Payments

Pro Clean Tauranga will issue you with an invoice receipt.

4. Cancellation Policy

We require at least 24 hours notice for cancellations. Cancellations made within 24 hours of the scheduled service may incur a fee.

5. Limitation of Liability

To the maximum extent permitted by law, Pro Clean Tauranga will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues.